Effective Date: January 1, 2023
Thank you for accessing thegreatnorthcoffee.com Website (“Site”) operated by Felix-Lund & Brown LLC dbaThe Great North. (“Great North Coffee”). We respect your privacy and want to protect your personal information.
To learn more, please read this
Privacy Policy.
This Privacy Policy explains how we collect, use and (under certain conditions) disclose your personal information. This Privacy Policy also explains the steps we have taken to secure your personal information. Finally, this Privacy Policy explains your
options regarding the collection, use and disclosure of your personal information. By visiting the Site directly or through another website, or accessing the Site on any computer, mobile phone, tablet, or other device (collectively, “Device”), you agree to the terms of this Privacy Policy and consent to the collection and use of information as discussed in this Privacy Policy.
If you do not agree to the terms of this Privacy Policy, do not access
this Site.
This Privacy Policy
applies to the Site, along with any other interactions with us, including in
our stores, by email, telephone or otherwise. Please see below for details.
We are not responsible
for the content or privacy practices on any web site not operated by
Intelligentsia to which the Site links or that links to the Site.
We may modify this
Privacy Policy at any time and will post the current version on the Site. We
encourage you to periodically review our Privacy Policy to stay informed about
how we are using the information we collect.
INFORMATION COLLECTION, USE, AND SHARING
CATEGORY OF PERSONAL INFORMATION COLLECTED
Contact information: such as your name, billing address, shipping
address, email address, telephone numbers, or other contact information
SOURCE OF INFORMATION
From you; the decision to provide this information is typically
optional, however, if you choose not to provide the requested information, you
may not be able to use some or all of the features of our Sites
PURPOSE OF COLLECTION
To communicate with you, for product fulfillment and shipping, to send
you catalogs, information, newsletters, promotional materials and other
offerings from Intelligentsia or on behalf of our partners and Affiliates, to
offer a sweepstakes, contest or other promotion, Intelligentsia card reloads,
when you contact us, when you request customer service or support, to complete
your registration on our Sites, to administer your account(s) with us, and to
provide you with offers that may be of interest to you
CATEGORIES OF RECIPIENTS
Our affiliates, including FELIX-LUND & BROWN LLC & LOVEJOY
BAKERS (collectively, “Affiliates”); our trusted service providers
________________________
CATEGORY OF PERSONAL INFORMATION COLLECTED
Purchase and order information:
contact information, together with purchase details online and in store through
e-receipts, delivery details, payment details, Intelligentsia card information,
any communications we have received about your order or purchase
SOURCE OF INFORMATION
From you
PURPOSE OF COLLECTION
To validate, confirm, verify, deliver, install, and track your order, including to arrange for shipping, handle returns and refunds, maintain a
record of the purchases you make, to service products you purchased from us, to
gather feedback on our stores, products and the Sites, and to provide you offers that may be of interest to you
CATEGORIES OF RECIPIENTS
Our Affiliates; service providers who process, fulfill and ship orders
________________________
CATEGORY OF PERSONAL INFORMATION COLLECTED
Other delivery information: name and address of recipient for
delivery, if different from customer’s
SOURCE OF INFORMATION
From you
PURPOSE OF COLLECTION
To deliver to the person at the address which you have requested
CATEGORIES OF RECIPIENTS
Our Affiliates; service providers who process, fulfill and ship orders
________________________
CATEGORY OF PERSONAL INFORMATION COLLECTED
Payment information:
name, card issuer and card type, credit or debit card number, expiration date, CVV code and billing address
SOURCE OF INFORMATION
From you and your payment card issuer
PURPOSE OF COLLECTION
To check that the right person is using the right card or account, meet the requirements of the card brands or account issuers, and to make sure we are
paid for what you buy
CATEGORIES OF RECIPIENTS
Our Affiliates; service providers who process payments for us; our card
processor stores all credit card information. They conduct the entire credit
card transaction using industry standard 128 bit SSL encryption; we only store
a record that the transaction took place
________________________
CATEGORY OF PERSONAL INFORMATION COLLECTED
Rewards information:
your rewards account number, birthday, gender, age, purchase history and
information on rewards or other benefits
SOURCE OF INFORMATION
From you when you sign up for our rewards program and from our rewards
service provider
PURPOSE OF COLLECTION
To administer your rewards account and provide you with offers that may
be of interest to you
CATEGORIES OF RECIPIENTS
Our Affiliates; service providers who administer our rewards program and
our co-marketing partners
________________________
CATEGORY OF PERSONAL INFORMATION COLLECTED
Information you provide about a third party:
if you send someone else a communication from the Sites (such as sending a gift
or virtual gift card), we may collect information such as that person's name,
telephone number, email, and/or shipping address.
SOURCE OF INFORMATION
From you
PURPOSE OF COLLECTION
To deliver to or communicate with the person at the address which you have requested
CATEGORIES OF RECIPIENTS
Our Affiliates; service providers and our co-marketing partners
________________________
CATEGORY OF PERSONAL INFORMATION COLLECTED
Social Media:
information about you, including Usage Data and personal information such as
lists of your friends, "likes", comments you have shared, groups and
location
SOURCE OF INFORMATION
From third parties, particularly social media platforms
PURPOSE OF COLLECTION
To enhance your online shopping experience, including as a way to recognize you and welcome you to the Sites, to provide you with customized
Sites content, targeted offers, promotions and advertising on the Sites, through other third party sites or apps, via email, text messages, or app push
notifications that are offered by The Great North or other marketing partners that might be of interest to you.
CATEGORIES OF RECIPIENTS
Our Affiliates; service providers and our co-marketing partners
________________________
CATEGORY OF PERSONAL INFORMATION COLLECTED
Legal information:
fraud checks or flags raised about your transactions, the payment card you want to use, payment card refusals, suspected crimes, complaints, claims and accidents
SOURCE OF INFORMATION
From you, the police, crime and fraud prevention agencies, payment card
providers, the public, regulators, your and our professional advisors and
representatives
PURPOSE OF COLLECTION
To protect you, other customers and our business against criminal activities and risks, unauthorized use, and make sure we understand and can
meet our legal obligations to you and others and can defend ourselves
CATEGORIES OF RECIPIENTS
Our Affiliates; service providers who help us with fraud protection and credit risk reduction, law enforcement and other governmental authorities in accordance with applicable law.
________________________
CATEGORY OF PERSONAL INFORMATION COLLECTED
Preference information:
your marketing preferences, your account settings including any default preferences, any preferences you have indicated, the types of services/offers that interest you, or the areas of our Sites that you visit
SOURCE OF INFORMATION
From you, from our Sites technology interaction with your
browser/Devices and cookies and other similar technologies tracking the pages
you visit, the marketing messages you open and the links you follow, including
your interactions with social media
PURPOSE OF COLLECTION
To enhance your online shopping experience, including as a way to recognize you and welcome you to the Sites, to provide you with customized Sites content, targeted offers, promotions and advertising on the Sites, through other third party sites or app, via email, text messages, or push notifications that are offered by Intelligentsia or other marketing partners
that might be of interest to you
CATEGORIES OF RECIPIENTS
Our Affiliates; third party vendors and other service providers that perform website analytic services for us
________________________
CATEGORY OF PERSONAL INFORMATION COLLECTED
Communications:
communications we have with you. Please note that we record calls to our
customer service team
SOURCE OF INFORMATION
From you
PURPOSE OF COLLECTION
To handle your requests, to contact you when necessary or requested, including responding to your questions and comments and providing customer support, and to obtain customer feedback and improve our customer service and customer shopping experience
CATEGORIES OF RECIPIENTS
Our Affiliates; service providers who assist us with customer service
________________________
CATEGORY OF PERSONAL INFORMATION COLLECTED
In-store privacy:
CCTV images of you in and around entrances and exits to our stores and offices,
and your customer journey around our store
SOURCE OF INFORMATION
From you, our CCTV
PURPOSE OF COLLECTION
To keep you, other customers, our staff, buildings, systems and data safe and secure, to investigate potential theft, fraud or misconduct
CATEGORIES OF RECIPIENTS
Our Affiliates; service providers who help us with fraud protection, law enforcement and other governmental authorities in accordance with applicable
law.
________________________
CATEGORY OF PERSONAL INFORMATION COLLECTED
Device information:
IP address, internet provider, operating system and browser used, type of device, such as laptop or smart phone, device cookie settings and other device
details, such as MAC address and geolocation, if you use our Sites and permit it to obtain your precise geolocation
SOURCE OF INFORMATION
From you and from our Sites technology’s interaction with your browser or Devices
PURPOSE OF COLLECTION
To make sure our Sites, including app technology, works properly with your Device and make sure you can see and use our intended website and apps on the Device you are using, and for analytical and demographic purposes and to provide offers that may be of interest to you
We also will use this information to protect the security or integrity of the Sites and our business, such as by protecting against and preventing fraud,
unauthorized transactions, and managing risk exposure, including by identifying potential hackers and other unauthorized users.
CATEGORIES OF RECIPIENTS
Our Affiliates; service providers who help us with fraud protection, and third party vendors and other service providers that perform website analytic services for us
________________________
CATEGORY OF PERSONAL INFORMATION COLLECTED
Usage Data:
when you use the Sites, some data is automatically transferred from your browser to our server, including your browser type, operating system type or
mobile device model, viewed webpages, links that are clicked, IP address, mobile device identifier or other unique identifier, sites or apps visited
before coming to our Sites, the amount of time you spend viewing or using the Sites, the number of times you return, or other click-stream or site usage
data, emails we send that you open, forward, or click through to our Sites
SOURCE OF INFORMATION
From you and from Sites technology’s interaction with your browser or devices, for more information see “Cookies and Other Technology,” below
PURPOSE OF COLLECTION
We will use this information in an aggregated non-specific format for analytical and demographic purposes.
We also will use this information to protect the security or integrity of the Sites and our business, such as by protecting against and preventing fraud,
unauthorized transactions, and managing risk exposure, including by identifying potential hackers and other unauthorized users
CATEGORIES OF RECIPIENTS
Our Affiliates; third party vendors and other service providers that perform website analytic services for us
________________________
CATEGORY OF PERSONAL INFORMATION COLLECTED
Accident information:
details about any accident or injury on our premises, or health incident
SOURCE OF INFORMATION
From you, witnesses or observed about you
PURPOSE OF COLLECTION
To get you the help you need, deal with the emergency services, insurance and claims
CATEGORIES OF RECIPIENTS
Law enforcement and other governmental authorities in accordance with applicable law, and our professional advisors
________________________
CATEGORY OF PERSONAL INFORMATION COLLECTED
Suspected crime information:
details of your identity, image, name and address, suspected or alleged thefts, fraud, assault or other criminal behavior
SOURCE OF INFORMATION
From crime and fraud prevention agencies, from you, witnesses, and from the police
PURPOSE OF COLLECTION
To protect customers, the public and our business against risks and crime
CATEGORIES OF RECIPIENTS
Law enforcement and other governmental authorities in accordance with applicable law, and our professional advisors
________________________
For the 12-month period
prior to the date of this Privacy Policy, we explain here what categories of
personal information we have collected, where we got it from, and with whom we
have shared it:
In some jurisdictions,
individuals may have the right to opt-in or withdraw consent for certain uses.
If you reside in such jurisdictions, you may have additional rights which are
detailed below, “Access, Correction and Deletion.”
We may disclose such
information in response to requests from law enforcement officials conducting
investigations; subpoenas; a court order; or if we are otherwise required to
disclose such information by law. We also will release personal information
where disclosure is necessary to protect our legal rights, to enforce our Terms
of Service or other agreements, and to operate the Site or to protect ourselves
or others. For example, we may share information to reduce the risk of fraud or
if someone uses or attempts to use the Site for illegal reasons or to commit
fraud.
We will not sell (or
trade or rent) personally identifiable information to other companies as part
of our regular course of business. However, it's possible that we might acquire
or merge with or be acquired by another company or that we might dispose of
some or all of our assets. If that happens, your personal information may be
disclosed to another company, but that disclosure will be subject to the
Privacy Policy then in effect.
In addition, we may use
and share aggregated information that does not uniquely identify you when it
enables us to improve and enrich our services and the Site's content. We
maintain full rights to any information collected on this website, and may
freely collect, use and disclose such information unless prohibited by this
Privacy Policy or applicable law.
Please note that if you
voluntarily submit any personal information for posting on the Site, such as a
review or a blog post, the information becomes publicly available and can be
collected and used by others, so you should use care before posting information
about yourself online.
COOKIES AND OTHER TECHNOLOGY.
Like many sites, the
Site employs cookies and web beacons (also known as clear GIF technology or
“action tags”) to speed your navigation of the Site, recognize you and your
access privileges, and track your Site usage.
(i) Cookies are small
pieces of information that are stored as text files by your Internet browser on
your computer's hard drive. Most Internet browsers are initially set to accept
cookies. You can set your browser to refuse cookies from web sites or to remove
cookies from your hard drive, but if you do, you will not be able to access or use
portions of the Site. We have to use cookies to enable you to select products,
place them in an online shopping cart, and to purchase those products. If you
do this, we keep a record of your browsing activity and purchase. THE SITE'S
COOKIES DO NOT AND CANNOT INFILTRATE A USER'S HARD DRIVE TO GATHER A USER'S
CONFIDENTIAL INFORMATION. Our cookies are not “spyware.”
(ii) Web beacons assist
in delivering cookies and help us determine whether a web page on the Site has
been viewed and, if so, how many times. For example, any electronic image on
the Site, such as an ad banner, can function as a web beacon.
(iii) We may use
third-party advertising companies to help tailor site content to users or to
serve ads on our behalf. These companies may employ cookies and web beacons to
measure advertising effectiveness (such as which web pages are visited or what
products are purchased and in what amount). Any information that these third
parties collect via cookies and web beacons is not linked to any personal
information collected by us.
(iv) As an example,
Facebook collects certain information via cookies and web beacons to determine
which web pages are visited or what products are purchased. Please note that
any information collected by Facebook via cookies and web beacons is not linked
to any customer's personal information collected by us.
We may combine the
information we collect through cookies and web beacons with other information
we have collected from you or information from other sources. We may combine
the information we collect from you with information we receive about you from
other sources, such as address update services.
INTEREST-BASED ADVERTISING
We may use third-party
advertising companies that use tracking technologies to serve our
advertisements across the Internet. These companies may collect information
about your visits to the Site and other websites and your interaction with our
advertising and other communications. These advertising companies serve ads on
behalf of us and others on non-affiliated sites, and some of those ads may be
personalized, meaning that they are intended to be relevant to you based on
information collected about your visits to this Site and elsewhere over time.
Other companies may also use such technology to advertise on our Site.
If you would like more
information about this practice and to know your choices concerning
interest-based ads, visit:
http://www.networkadvertising.org/choices/
www.aboutads.info/choices
In Canada, please visit: http://youradchoices.ca/choices/
In the EU, please visit: http://www.youronlinechoices.eu/
ACCESS, CORRECTION & DELETION
We respect your right to
access and correct your personal information. You may also request that we
update your personal information or correct any factual errors that you believe
may exist regarding this information. You may also exercise your rights, subject
to applicable laws, to request that we delete or restrict access to your
personal data. We may need to retain it for legally permitted purposes, and
this will be explained to you if necessary. If you need assistance correcting
or updating your personal information, or would like to request that we delete
your personal information, please contact us with your request at info@thegreatnorthcoffee.com.
RETENTION OF PERSONAL INFORMATION
We retain personal
information where we have an ongoing legitimate business or legal need to do
so. Our retention periods will vary depending on the type of data involved,
but, generally, we will refer to the following criteria in order to determine
retention period:
Whether we have a legal or contractual need to
retain the data.
Whether the data is necessary to provide our
products, services or programs.
Whether our visitors have the ability to access
and delete the data within their accounts.
Whether our visitors would reasonably expect that
we would retain the data until they remove it or until their The Great
North accounts are closed or terminated.
DATA SECURITY
The Site incorporates
reasonable and appropriate physical, electronic, and administrative procedures
to safeguard the confidentiality of your personal information, including Secure
Sockets Layer (“SSL”) for all financial transactions through the Site. We use
SSL encryption to protect your personal information online, and we also take
several steps to protect your personal information in our facilities. Access to
your personal information is restricted. Only employees who need access to your
personal information to perform a specific job are granted access to your
personal information. Finally, we rely on third-party service providers for the
physical security of some of our computer hardware. We believe that their
security procedures are adequate. For example, when you visit the Site, you
access servers that are kept in a secure physical environment, behind a locked
cage and an electronic firewall.
While we use
industry-standard precautions to safeguard your personal information, we cannot
guarantee complete security. 100% complete security does not presently exist
anywhere online or offline.
SMS TEXT MARKETING
By signing up via text,
you agree to receive recurring automated
promotional and personalized marketing text messages (e.g. cart reminders)
from The Great North at the cell number used when signing up. Reply HELP
for help and STOP to cancel. Msg frequency varies. Msg & data rates may
apply.
OPT OUT
Upon your request, we
will (a) stop sending emails to your email address; and/or (b) disable your
account to prevent any future purchases through that account. You can make
these requests by emailing your request to The Great North’s Customer Service
Team at info@thegreatnorthcoffee.com.
Please do not email your
credit-card number or other sensitive information.
ACCESS BY CHILDREN
This website is not
directed toward children under 13 years of age and The Great North does not
knowingly collect or use information from children under 13 without verifiable
parental consent. If you believe that a child has provided personal information
to us, please contact us promptly as described below, and we will endeavor to
investigate and delete such information from our systems.
THIRD-PARTY WEBSITES
This Site may link to,
or be linked to, other websites not maintained by or related to The Great North,
Inc. The Great North is not responsible for the privacy policies or practices
of any third parties or third-party websites, including any linked or linking
websites. To the extent that you disclose personally identifiable information
to any such third parties, different rules may apply to their use and
disclosure of personal information that you disclose to them. We encourage you
to review the privacy policies of such websites before disclosing your personal
information to them.
UPDATES TO THIS POLICY
The effective date of
this Privacy Policy is 1 January, 2023. We reserve the right to modify or amend
this Privacy Policy at any time. All changes will be effective immediately upon
posting to this Site. Material changes will be conspicuously posted on this
website. We encourage you to review this Privacy Policy from time to time so
you will know if the Privacy Policy has been changed or updated. By accessing
or using this Site after such changes are posted you agree and consent to all
such changes.
YOUR PRIVACY CHOICES
Depending on where you
live, you may request certain information about our disclosure of personal
information to third parties for their own direct marketing purposes during the
preceding calendar year. This request is free and may be made once a year. To
make such a request, please write to us at the following address:
Felix-Lund & Brown LLC dba The Great North
2909 NE Alberta St. Portland OR 97211
ATTN: The Great North—Privacy Info.
Depending on where you
live, state privacy law provides you with the following rights with respect to
your personal information:
The right to request that we do not sell or share your
personal information and the right to opt out of the processing of your
personal information for purposes of targeted advertising and/or profiling
in furtherance of decisions that produce legal or similarly significant
effects. Do Not Sell or Share My Personal Information - please click
see bottom of page.
The right to limit the use of your sensitive
information. Limit the Use of My Sensitive Information - please see
bottom of page.
The right to correct inaccuracies in your personal
information, taking into account the nature of the personal information
and the purposes of the processing.
The right to know what personal information we
have collected, used, disclosed, and sold about you. To submit a request
to know the categories of personal information we have collected or the
specific pieces of information we have collected, or to obtain a copy of
the personal information we have collected in a portable and, to the
extent technically feasible, readily usable format, you can email us at info@thegreatnorthcoffee.com.
The right to request that we delete any personal
information we have collected about you. To submit a request for deletion,
you may email us at info@thegreatnorthcoffee.com.
Depending where you
live, you may have the right to designate an authorized agent to make a request
on your behalf. When you exercise these rights and submit a request to us, we
will verify your identity by asking for information about your relationship
with Intelligentsia, such as email address on file, loyalty/customer number,
recent order number, or the last four digits of your credit or debit card. We
may also use a third-party verification provider to verify your identity. We
will endeavor to honor such requests unless such a request conflicts with
certain lawful exemptions under applicable law.
Your exercise of these
rights will have no adverse effect on the price and quality of our goods or
services.
In addition, applicable
law requires us to identify, for the 12-month period prior to the date of this
Privacy Policy, what information we may have “sold” or “shared” about you. For
the 12-month period prior to the date of this Privacy Policy, Intelligentsia
has not sold any personal information about its customers. For the 12-month
period prior to the date of this Privacy Policy, Intelligentsia has only shared
personal information about its customers as described above.
Intelligentsia does not use or disclose sensitive personal information, as
defined in applicable laws, for any purposes other than those described above
and those permitted by applicable law.
Opt-Out Preference
Signals: We are working towards enabling Global Privacy Control (GPC) as
an additional way for you to submit a request to opt-out of the sale and
sharing of your personal information through browsers and/or browser extensions
that support such a signal. Until then, you can opt-out of the use of
third-party cookies for personalized advertising by setting your cookie
preferences on our website (see above, Automated Collection and Use of Your
Information—Interest-Based Advertising) or on your browser.
RIGHT TO REMOVAL OF PERSONAL INFORMATION
If you are a minor and
have a registered account with us, you have the right to request removal of
unwanted information that you publicly post on the Site. To request removal of
such information, you can contact us as provided below. Upon receiving such a
request, we will make sure that the information is not publicly available on
the Site, but the information may not be completely or comprehensively removed
from our systems and databases. Intelligentsia does not have actual knowledge
about selling or sharing personal information of consumers under the age of 16.
VISITORS FROM OUTSIDE THE UNITED STATES—CROSS-BORDER
TRANSFER
The Site is hosted in
the United States. If you are visiting the Site from outside the United States,
your information may be transferred to, stored and processed in the United
States or other countries in accordance with this Privacy Policy. The data
protection and other applicable laws of the United States or other countries
may not be as comprehensive as those laws or regulations in your country or may
otherwise differ from the data protection or consumer protection laws in your
country. Your information may be available to government authorities under
lawful orders and law applicable in such jurisdictions. By using the Site and/or
providing personal information to us, you consent to transfer of your
information to our facilities as described in this Privacy Policy.
RIGHT TO APPEAL OR LODGE COMPLAINTS
We are transparent about
the ways in which we collect and use personal information and welcome your
questions and concerns. Depending on where you live, you may have the right to
appeal our decision regarding your privacy rights. If you would like to appeal
any decision regarding your privacy rights or have any concern or complaint about
the way we handle your personal information, please contact us as described
below. To the extent you believe we have not addressed your concerns or
otherwise choose to do so, you have the right to lodge a complaint with a
supervisory authority in the country where you reside and/or the United States.
You may contact the US Federal Trade Commission regarding your concerns. For
more information, please see https://www.ftc.gov/faq/consumer-protection/submit-consumer-complaint-ftc.
CONTACT US
If you have questions or
concerns about this Privacy Policy or how we collect and use the information of
our customers, you can contact us by emailing us at info@thegreatnorthcoffee.com. or by postal address at Felix-Lund & Brown LLC dba The
Great North
2909 NE Alberta St. Portland OR 97211
If we need, or are required,
to contact you concerning any event that involves your information, we may do
so by email, telephone, or mail.
If you would like up to limit the use of your
personal information, please email us here
If you would like us to not share your personal
information, please email us here